Managed Service & Optimisation

We take over ongoing management. Monitoring, optimisation, cost control, and reporting. You pay a fixed monthly fee, with no surprises.

What you get

• Monitoring of every interaction and escalation
• Continuous optimisation of prompts and knowledge base
• Cost control on model and API usage
• Monthly reporting on hours saved and leads followed up
• A fixed monthly fee

Who it is for

For businesses that run AI agents and want them to stay reliable without an in-house AI team.

How the Managed Service works

1. Onboarding & Monitoring

   We take over the technology and intensively monitor the first interactions.

2. Continuous Optimisation

   We analyse the data, adjust prompts, and optimise the knowledge base.

3. Reporting

   You receive insights into performance (hours saved, leads followed up).

4. Escalation Management

   We monitor the error margin and retrain the AI where necessary.

Why AI South East Asia

We are based in the region, work with local partners and understand the regulatory landscape (PDPA in Singapore, PDP Law in Indonesia, PDPA in Thailand). No ticket systems, no time zone differences. Read the complete guide to AI in Southeast Asia or how to calculate the ROI of an AI agent.

From the knowledge base

• AI in Southeast Asian logistics: the silent revolution in Jurong and BatamLogistics · Singapore & Batam
• AI and the PDPA: a practical compliance guide for Singapore businessesCompliance · Singapore
• AI in finance and shared services: the Kuala Lumpur opportunityFinance · Malaysia
• AI agents and the BPO sector in Manila: threat or opportunity?BPO · Philippines
• AI for manufacturing and exports in Vietnam: Binh Duong, Bac Ninh and beyondManufacturing · Vietnam

Available in

• Managed Service & Optimisation in SingaporeSingapore · English, Mandarin, Malay and Tamil
• Managed Service & Optimisation in JakartaIndonesia · Bahasa Indonesia and English
• Managed Service & Optimisation in BangkokThailand · Thai and English

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